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customer-requests

Create, update, and list customer requests filtered by state.

4|4|Updated Dec 30, 2024
Search Tags:#analysis#user needs#issue tracking#linear#customer feedback#request management
One-click install
npx skills add https://github.com/purduehackers/wack-hacker --skill customer-requests
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-requests
Source: https://github.com/purduehackers/wack-hacker/tree/main/src/lib/ai/agents/linear/prompts/skills/customer-requests
Command: npx skills add https://github.com/purduehackers/wack-hacker --skill customer-requests

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill streamlines the process of logging, updating, and analyzing customer feedback directly within your issue tracking system, ensuring that user needs are never lost.

Core Features & Use Cases

  • Create Customer Requests: Log new customer feedback, attaching it to specific issues or projects.
  • Update Existing Requests: Modify details like priority, attachments, or the request description.
  • List and Analyze: Retrieve customer requests filtered by issue, project, customer, or state, and perform thematic analysis on feedback trends.

Quick Start

Use the customer-requests skill to create a new customer request for issue PROJ-123 with the body "The user wants a dark mode option" and importance 1.

Frequently Asked Questions about customer-requests

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I log customer feedback directly to an issue tracking system?▼

To log customer feedback, you create a customer request attached to an existing issue or project, ensuring the user need is recorded and tracked directly within the system.

What is thematic analysis for customer requests?▼

Thematic analysis of customer requests involves processing the request bodies to identify and summarize recurring feedback trends, helping teams understand common user needs across multiple issues.

How do I filter customer requests by state or project?▼

You can list and retrieve customer requests by applying filters based on their state, associated project, specific issue, or the customer who submitted the feedback.

Do I need an existing customer entity to create a customer request?▼

Yes, creating a customer request requires entity resolution for the customer, and the feedback must be attached to an existing issue or project before it can be logged.

Can I update the priority and description of an existing customer request?▼

Yes, you can update existing customer requests by modifying details such as the request description, priority level, and attachments to keep the feedback current.

What is the best way to manage user needs tied to specific issues?▼

Managing user needs tied to specific issues involves attaching customer requests directly to those issues, enabling creation, updating, listing, and thematic analysis of feedback within the tracking system.

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