customer-research

Aggregate multi-source findings into a sourced research brief with confidence scoring.

1|Updated Mar 19, 2026
One-click install
npx skills add https://github.com/cy-wali/knowledge --skill customer-research-cy-wali
Or copy as Structured Prompt for Agent
Please help me install this Agent Skill.
Skill: customer-research
Source: https://github.com/cy-wali/knowledge/tree/main/customer-support/skills/customer-research
Command: npx skills add https://github.com/cy-wali/knowledge --skill customer-research-cy-wali

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Multi-source research on a customer question, product topic, or account-related inquiry. Synthesizes findings from all available sources with clear attribution and confidence scoring.

Core Features & Use Cases

  • Multi-source synthesis with source attribution
  • Confidence scoring to communicate trust and decision-making
  • Use cases: answering customer questions, investigating issues, gathering account context

Quick Start

Run /customer-research <question or topic> to generate a sourced, actionable research brief.

Frequently Asked Questions about customer-research

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I compile a sourced brief from internal docs and CRM notes?

Multi-source customer research aggregates findings from internal docs, CRM notes, and web sources to synthesize a sourced brief with clear source attribution for customer inquiries.

How do I add confidence scoring to customer issue investigations?

Confidence scoring is added to customer issue investigations by synthesizing multi-source findings and assigning a trust rating to communicate decision-making reliability directly within the research brief.

Does customer research work with external web sources and internal CRM notes?

Yes, customer research works with external web sources and internal CRM notes by aggregating findings across all available sources to generate an actionable brief with attribution and confidence scoring.

What is the best way to gather account context across multiple sources?

The best way to gather account context is running a multi-source synthesis that aggregates internal docs and web sources, delivering a research brief with explicit source attribution and a confidence rating.

When do I need source attribution for customer inquiries?

You need source attribution for customer inquiries when synthesizing findings from multiple internal and external sources, ensuring the resulting brief communicates trust and supports decision-making with confidence scoring.