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customer-research

Analyze customer feedback to extract pains, jobs, triggers, and outcomes.

Updated Apr 2, 2026
Search Tags:#competitive intelligence#persona#support tickets#customer research#voice of customer#jtbd#review mining
One-click install
npx skills add https://github.com/gyalamanch001a/pur-new --skill customer-research-gyalamanch001a
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-research
Source: https://github.com/gyalamanch001a/pur-new/tree/main/.claude/skills/customer-research
Command: npx skills add https://github.com/gyalamanch001a/pur-new --skill customer-research-gyalamanch001a

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

This Skill helps you uncover what customers actually think, feel, say, and struggle with so you can ground positioning, product decisions, personas, and copy in real evidence instead of assumptions.

Core Features & Use Cases

  • Analyze Existing Research: Extract jobs to be done, pain points, triggers, desired outcomes, vocabulary, and alternatives from interviews, surveys, support tickets, churn notes, and NPS feedback.
  • Find New Research Online: Gather authentic voice-of-customer signals from Reddit, G2, Capterra, forums, communities, review sites, LinkedIn, and other digital watering holes.
  • Synthesize Insights: Cluster themes, score frequency and intensity, identify representative quotes, flag contradictions, and assign confidence levels to findings.
  • Build Research Deliverables: Produce research synthesis reports, VOC quote banks, personas, jobs-to-be-done maps, competitive intelligence summaries, and research gap analyses.

Quick Start

Ask me to analyze your customer feedback or help you find new customer research sources, and I will turn it into themes, quotes, and actionable insights.

Frequently Asked Questions about customer-research

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I extract jobs to be done from customer interview transcripts?▼

To extract jobs to be done from customer interview transcripts, the Skill analyzes customer feedback to uncover pains, triggers, desired outcomes, and exact vocabulary. It clusters themes and assigns confidence scores to deliver actionable VOC synthesis.

Can I analyze support tickets to uncover voice of customer insights?▼

Yes, you can analyze support tickets to uncover voice of customer insights. The Skill processes support tickets, churn notes, and NPS feedback to extract pains, jobs to be done, and exact customer language for research synthesis.

What's the best way to mine product reviews for competitive intelligence?▼

The best way to mine product reviews for competitive intelligence is to analyze digital watering holes like G2, Capterra, and Reddit. The Skill gathers authentic VOC signals, clusters themes, and flags contradictions for messaging and positioning decisions.

How do I build personas from customer feedback and survey data?▼

You can build personas from customer feedback and survey data by synthesizing extracted pains, triggers, and outcomes. The Skill analyzes survey data to identify representative quotes, score frequency and intensity, and produce deliverable-ready persona profiles.

Does this customer research approach work for both B2B and B2C markets?▼

Yes, this customer research approach works for both B2B and B2C markets. The Skill applies source-specific extraction and theme clustering across interviews, review mining, and digital watering hole research to ground product decisions in real evidence.

How do I identify customer pain points from churn data?▼

To identify customer pain points from churn data, the Skill analyzes churn notes to extract jobs to be done, triggers, and desired outcomes. It clusters themes, scores confidence levels, and flags contradictions for actionable research gap analysis.

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