customer-research

Search documentation and knowledge bases to synthesize confidence-scored customer answers.

1|Updated Feb 25, 2026
One-click install
npx skills add https://github.com/mattmacleod16-svg/freedomforge-max --skill customer-research-mattmacleod16-svg
Or copy as Structured Prompt for Agent
Please help me install this Agent Skill.
Skill: customer-research
Source: https://github.com/mattmacleod16-svg/freedomforge-max/tree/main/.agents/skills/customer-research
Command: npx skills add https://github.com/mattmacleod16-svg/freedomforge-max --skill customer-research-mattmacleod16-svg

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Researching customer questions by searching across documentation, knowledge bases, and connected sources, then synthesizing a confidence-scored answer to help teams respond accurately and efficiently.

Core Features & Use Cases

  • Multi-source search across internal docs, knowledge bases, and connected sources with source attribution.
  • Confidence scoring to indicate the reliability of synthesized answers.
  • Use cases include answering customer inquiries, investigating issues, and building background for account contexts.

Quick Start

Run /customer-research <question or topic> to generate a source-attributed, confidence-scored briefing.

Frequently Asked Questions about customer-research

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I synthesize customer research from multiple knowledge bases?

You can synthesize customer research by running a command with your question or topic to search across connected sources, parse the request, and present attributed findings with a confidence score indicating reliability.

What is confidence scoring in customer support research?

Confidence scoring indicates the reliability of synthesized answers. This Skill evaluates aggregated information from connected sources and documentation, applying confidence scoring to help teams respond accurately and efficiently.

Can I use customer research for bug investigations and account context reviews?

Yes, this Skill supports bug investigations and account-context reviews by gathering, verifying, and synthesizing information from connected sources. It applies cross-source validation and requires sources to be attributed in the final findings.

Does customer research work without connected sources?

No, this Skill requires connected sources, documentation, or knowledge bases to aggregate information. Without connected sources, it cannot perform cross-source validation or generate source-attributed, confidence-scored findings for your customer inquiries.

What's the best way to answer customer inquiries using internal documentation?

The best way is to run this Skill with your customer inquiry to search across internal documentation and knowledge bases. It verifies findings through cross-source validation and provides source attribution with confidence scoring for accurate responses.