Analyze customer research to extract jobs, pains, and desired outcomes.
npx skills add https://github.com/mmenigma/ClaudeAI --skill customer-research-mmenigma
Please help me install this Agent Skill. Skill: customer-research Source: https://github.com/mmenigma/ClaudeAI/tree/main/skills/customer-research Command: npx skills add https://github.com/mmenigma/ClaudeAI --skill customer-research-mmenigma
This Skill helps uncover what customers actually think, feel, say, and struggle with — grounding messaging, product decisions, and copy in reality rather than assumptions.
Clarify your goal, gather relevant assets, apply the extraction framework, and produce a themes-based synthesis with recommended deliverables.
High-intent search queries and answers about installing and using this skill.
Customer research analysis uncovers what customers think and struggle with by applying an extraction framework to identify jobs to be done, pain points, and desired outcomes. It grounds product and messaging decisions in actual customer reality rather than internal assumptions.
Yes, Mode 1 analyzes existing assets like support tickets and surveys to extract verbatim quotes and themed summaries. The process applies source weighting and confidence labeling to ensure the extracted VOC data accurately reflects customer sentiment.
Use Mode 2 to source online research and supplement insights when existing assets are insufficient. This mode applies the extraction framework to online data to identify pain points, triggers, and desired outcomes, producing a structured synthesis with confidence labeling.
Yes, the analysis produces recommended deliverables including persona and messaging recommendations. By synthesizing top themes and generating a VOC quote bank, it aligns deliverables with identified customer language, desired outcomes, and research gap analysis.
The framework handles inconsistent feedback through source weighting, frequency and intensity scoring, and explicit confidence labeling. This approach clusters data into top themes and includes a research gap analysis to identify areas lacking sufficient reliable customer evidence.
yo16Extract themes, quotes, personas, and messaging guidance from customer research assets.
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