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openyak
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customer-research

Synthesizes multi-source customer research into structured briefs with attribution and confidence scoring.

704|58|Updated Mar 20, 2026
Search Tags:#summarization#research#customer#knowledge-base#source-attribution#multisource
One-click install
npx skills add https://github.com/openyak/desktop --skill customer-research-openyak
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-research
Source: https://github.com/openyak/desktop/tree/main/backend/app/data/plugins/customer-support/skills/customer-research
Command: npx skills add https://github.com/openyak/desktop --skill customer-research-openyak

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Multi-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously told to a specific account, or gathering background before drafting a response.

Core Features & Use Cases

  • Multi-source synthesis with clear attribution and confidence scoring.
  • Handles types of research: customer questions, issue investigations, account context, and general topic research.
  • Produces a structured research brief including findings, context, sources, gaps, and recommended next steps.

Quick Start

Run /customer-research followed by your question or topic to start a multi-source research workflow.

Frequently Asked Questions about customer-research

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I conduct multi-source customer research with proper source attribution?▼

To conduct multi-source customer research with citations, run the research workflow on your specific inquiry to synthesize background findings across sources, applying attribution and confidence scoring for a structured brief.

What is the best way to investigate if a customer issue or bug has been reported before?▼

Issue investigations for previously reported bugs use multi-source research to gather background context, synthesizing historical account data and knowledge-base findings into a brief with identified gaps and recommended next steps.

Can I use this to check what was previously communicated to a specific customer account?▼

Yes, account-context reviews gather background findings on specific accounts by synthesizing multi-source historical data with clear source attribution and confidence scoring before you draft a response.

What does a structured research brief for customer inquiries include?▼

A structured research brief includes synthesized findings, contextual background, source attribution, confidence scoring, identified knowledge gaps, and recommended next steps for customer inquiries and topic research.

Does this customer research workflow require any external dependencies or components?▼

No external dependencies or components are required to run the multi-source research workflow, which handles customer questions, issue investigations, and topic research with built-in attribution and confidence scoring.

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