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customer-research

Extract and synthesize customer insights from interviews, surveys, tickets, and online sources into structured outputs like VOC quote banks and personas.

Updated Feb 9, 2026
Search Tags:#persona#transcripts#reviews#jtbd#customer-research#online-research#voc
One-click install
npx skills add https://github.com/tradertunante/servicecontrol --skill customer-research-tradertunante
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-research
Source: https://github.com/tradertunante/servicecontrol/tree/main/.agents/skills/customer-research
Command: npx skills add https://github.com/tradertunante/servicecontrol --skill customer-research-tradertunante

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

You need to uncover what customers think, feel, and struggle with in order to ground product, marketing, and messaging decisions in reality.

Core Features & Use Cases

  • Analyze existing research assets (transcripts, surveys, tickets, reviews) to extract pains, triggers, desired outcomes, language, and alternatives.
  • Go find new insights from online sources (Reddit, G2/Capterra reviews, forums, indie communities) using structured playbooks.
  • Synthesize insights into themes, money quotes, VOC language, and persona outputs; deliver ready-to-use messaging and product guidance.
  • Produce deliverables such as VOC quote banks, personas, or job-to-be-done maps.

Quick Start

Define your goal, share any available transcripts or assets, and run the structured extraction workflow to generate themes and quotes.

Frequently Asked Questions about customer-research

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I extract customer insights from interview transcripts and support tickets?▼

Extract customer insights from transcripts and tickets by running a structured workflow that identifies pains, triggers, desired outcomes, and language, then synthesizes them into themes and VOC quote banks for messaging decisions.

What is the best way to gather Voice of Customer research from online communities like Reddit and G2?▼

Gather Voice of Customer research from Reddit, G2, and forums by applying structured playbooks to source new insights, extracting jobs-to-be-done, pains, and alternatives to ground product and marketing decisions in real user language.

Can I use customer reviews to build jobs-to-be-done maps and user personas?▼

Use customer reviews to build jobs-to-be-done maps and personas by synthesizing extracted pains, desired outcomes, and triggers into structured deliverables that provide ready-to-use messaging and product guidance.

How do I turn survey data into VOC quote banks for messaging decisions?▼

Turn survey data into VOC quote banks by analyzing existing assets to extract customer language, money quotes, and desired outcomes, delivering structured outputs that ground messaging decisions in real customer voice.

What sources can I analyze for customer research besides interview transcripts?▼

Analyze surveys, support tickets, G2 and Capterra reviews, Reddit discussions, forums, and niche communities to extract customer pains, triggers, outcomes, language, and alternatives for comprehensive VOC research.

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