customer-sentiment-decoder

Community

Decode mixed signals into clear customer insight.

Authorstephenrogan
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Decodes the gap between what customers say, what they do, and what the data shows to reveal underlying sentiment and actionable insights.

Core Features & Use Cases

  • Signal-to-insight decoding that surfaces true sentiment when words and actions diverge.
  • Pattern identification that maps common divergence patterns (Pattern 1-5) and suggests concrete investigations.
  • Structured output that feeds CRM notes, playbooks, and escalation decisions.

Quick Start

Provide the signals you observe: what the customer says, what they do, and what the data shows, and I will return a structured sentiment decode.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: customer-sentiment-decoder
Download link: https://github.com/stephenrogan/csm-skills/archive/main.zip#customer-sentiment-decoder

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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