customer-sentiment-decoder
CommunityDecode mixed signals into clear customer insight.
Content & Communication#investigation#customer-success#pattern-detection#sentiment#data-interpretation#signal-analysis#csm
Authorstephenrogan
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Decodes the gap between what customers say, what they do, and what the data shows to reveal underlying sentiment and actionable insights.
Core Features & Use Cases
- Signal-to-insight decoding that surfaces true sentiment when words and actions diverge.
- Pattern identification that maps common divergence patterns (Pattern 1-5) and suggests concrete investigations.
- Structured output that feeds CRM notes, playbooks, and escalation decisions.
Quick Start
Provide the signals you observe: what the customer says, what they do, and what the data shows, and I will return a structured sentiment decode.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: customer-sentiment-decoder Download link: https://github.com/stephenrogan/csm-skills/archive/main.zip#customer-sentiment-decoder Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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