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customer-success-expert

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Turn post-sale into repeatable growth.

Marketing & Sales#onboarding#customer-success#expansion#health-score#renewals#NRR#churn-analysis
Authorfelixgeelhaar
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Provides senior-level customer-success strategy and operating model guidance to reduce churn, optimize onboarding, and maximize post-sale revenue through health scoring, renewal playbooks, and expansion planning.

Core Features & Use Cases

  • Orchestrated onboarding design and playbooks spanning Embark, Handoff, Kickoff, Adopt, Review, Expand.
  • Health score design and governance with leading/lagging indicators and tiered segmentation.
  • Renewal management, forecasting, and expansion motions (upsell/cross-sell) aligned with CS metrics.
  • Voice of Customer programs (NPS, CSAT, CES) and advocacy (CAB, references).
  • CS operations, playbooks, automation, and cross-functional collaboration with product and sales.

Quick Start

Draft a 90-day CS onboarding, health scoring, and renewal playbook for a B2B SaaS product.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: customer-success-expert
Download link: https://github.com/felixgeelhaar/skills/archive/main.zip#customer-success-expert

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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