Skills
.Work. You
Rest

customer-success-manager

Community

Retain customers and grow revenue with expert CS.

Marketing & Sales#onboarding#playbooks#retention#health-scoring#customer-success#expansion#advocacy
Authorborghei
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This skill codifies proven customer success practices to streamline onboarding, drive product adoption, reduce churn, and unlock expansion through health scoring and advocacy.

Core Features & Use Cases

  • Onboarding playbooks and checklists to standardize kickoff and setup.
  • Adoption and value realization tracking to maximize product usage.
  • Retention and expansion enablement, including health scoring and risk management.
  • Reference programs and customer advocacy templates to scale social proof.

Quick Start

Onboard a new customer with a 30-day plan, establish success milestones, and initialize a health score baseline. Then create a Success Plan for the account and identify key stakeholders.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: customer-success-manager
Download link: https://github.com/borghei/Claude-Skills/archive/main.zip#customer-success-manager

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
View Source Repository

Agent Skills Search Helper

Install a tiny helper to your Agent, search and equip skill from 471,000+ vetted skills library on demand.