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BasharAmso
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Customer Support Infrastructure

Automate customer support infrastructure design with onboarding flows and self-serve content.

1|Updated Mar 11, 2026
Search Tags:#templates#documentation#onboarding#support#state-management#ux#help-center
One-click install
npx skills add https://github.com/BasharAmso/Bashi --skill customer-support-infrastructure
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: Customer Support Infrastructure
Source: https://github.com/BasharAmso/Bashi/tree/main/create-bashi-app/template/.claude/skills/customer-support
Command: npx skills add https://github.com/BasharAmso/Bashi --skill customer-support-infrastructure

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Build a robust customer support infrastructure that reduces friction during onboarding, clarifies errors, and enables self-serve help content.

Core Features & Use Cases

  • Onboarding flows guide new users through setup with clear milestones
  • Actionable error messages and empty-state guidance to reduce support requests
  • Help center content and templates for customer communications (emails, knowledge articles)
  • STATE.md updates to reflect progress and enable handoffs in CLAUDE projects

Quick Start

Describe your current support workflow and I will scaffold onboarding, error messaging, and help center content.

Frequently Asked Questions about Customer Support Infrastructure

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I design onboarding flows and self-serve help center content for new users?▼

Design new user onboarding flows and self-serve help center content by automating infrastructure scaffolding, mapping clear milestones, and generating actionable error messages from your task descriptions and PRD inputs.

What is the best way to reduce support tickets using empty-state guidance and error messaging?▼

Reduce support tickets by implementing actionable error messages and empty-state guidance that clarifies troubleshooting steps, enabling users to self-serve and resolve issues without submitting support requests.

How do I create customer support templates and knowledge base articles from a PRD?▼

Create customer support templates and knowledge base articles by providing your PRD, task descriptions, and existing UI components to automatically scaffold structured documentation and customer communication emails.

Can I use this to manage state and handoffs for support content in CLAUDE projects?▼

Yes, you can manage state and handoffs in CLAUDE projects through automated STATE.md updates that reflect progress on support content creation, onboarding flows, and troubleshooting ecosystems.

What inputs do I need to scaffold customer support infrastructure?▼

To scaffold customer support infrastructure, you need inputs including TASK descriptions, PRD, DECISIONS, and existing UI components to generate structured onboarding, error handling, and support content.

When should I build a self-serve support ecosystem instead of relying on direct customer success?▼

Build a self-serve support ecosystem when onboarding friction is high and support requests scale faster than your team, requiring automated help center content and clear empty-state guidance to deflect tickets.

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