customer-support-intake

Name: customer-support-intake
Availability: InStock
Author: Seren

Collect and secure incident evidence from Seren Desktop users with consent and redaction.

Updated Aug 23, 2026

Search Tags:#logs #diagnostics #evidence #storage #redaction #incident #consent

Ready to run

npx skills add https://github.com/serenorg/seren-skills --skill customer-support-intake

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: customer-support-intake
Source: https://github.com/serenorg/seren-skills/tree/main/seren/customer-support-intake
Command: npx skills add https://github.com/serenorg/seren-skills --skill customer-support-intake

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes scripts (resource) components.

What problem does it solve?

Secure collection of incident evidence (logs, diagnostics, chat history, and screenshots) for Seren Desktop incidents, enabling quick investigations while protecting PII.

Core Features & Use Cases

Secure one-click evidence capture across logs, diagnostics, chat history, and screenshots with consent checks.
End-to-end workflow including consent verification, data minimization, redaction, hashing, and SerenDB storage.
Use Case: incident response and post-mailure analysis with auditable evidence trails.

Quick Start

Run the agent to securely collect and store incident evidence with consent checks and redaction.

Frequently Asked Questions about customer-support-intake

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I collect incident evidence from logs and diagnostics with consent checks?▼

Incident evidence collection captures logs, diagnostics, chat history, and screenshots through deterministic data collection with integrated consent validation. This ensures reproducible evidence trails for support triage and failure investigations while protecting sensitive user data.

What is the best way to redact PII during incident response evidence capture?▼

PII redaction during incident response applies data minimization techniques to captured logs, diagnostics, and chat history before hashing and storage. This secures evidence while maintaining its forensic value for post-mailure analysis and auditable investigations.

How does one-click incident evidence capture work for Seren Desktop users?▼

One-click incident evidence capture for Seren Desktop users aggregates logs, diagnostics, and screenshots via automated scripts. It enforces consent verification, performs redaction, generates hashes, and stores reproducible evidence packages for triage.

Can I use automated diagnostics and storage connectors for incident triage?▼

Automated diagnostics and storage connectors support incident triage by enabling deterministic data collection and secure SerenDB storage. The workflow includes consent validation and hashing to produce auditable evidence trails for failure investigations.

Do I need consent validation before collecting incident logs and chat history?▼

Consent validation is required before collecting incident logs, chat history, and screenshots. The evidence collection workflow integrates consent checks with redaction and hashing to ensure data privacy compliance during support triage and post-mailure analysis.