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cx-error-analyzer

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Prioritize CX error fixes with 6-axis scoring.

Product & Management#prioritization#scoring#customer journey#support tickets#cx#error ux#impact-effort matrix
Authortakusaotome
Version1.0.0
Installs0

System Documentation

What problem does it solve?

CX Error Analyzer helps you systematically evaluate customer-facing error scenarios and prioritize the fixes that will most improve customer experience and business outcomes.

Core Features & Use Cases

  • 6-axis CX scoring framework: Ranks each error scenario using Impact Severity, Frequency, Recovery Ease (inverse), Message Quality (inverse), Emotional Impact, and Business Cost to produce an overall CX Score.
  • Impact vs Effort prioritization: Places errors into a priority matrix (Quick Wins vs Strategic Projects vs Fill-Ins vs Deprioritize) based on CX Score and implementation effort.
  • CX-focused error improvement proposals: Produces recommendations including improved message drafts, before/after comparisons, and recovery flow improvements.
  • Report-oriented workflow support: Guides end-to-end analysis from error inventory through evaluation templates and report generation, including references for methodology and metrics.

Quick Start

Use cx-error-analyzer to analyze the top customer error scenarios from your support tickets and propose the highest-priority CX error UX improvements.

Dependency Matrix

Required Modules

None required

Components

referencesassets

💻 Claude Code Installation

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Please help me install this Skill:
Name: cx-error-analyzer
Download link: https://github.com/takusaotome/claude-skills-library/archive/main.zip#cx-error-analyzer

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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