deliverables

Compile root cause statements, remediation steps, and investigation narratives into JIRA drafts and customer responses.

Updated Aug 27, 2026

Search Tags:#investigation #deliverables #case-management #customer-communication #jira-draft

Ready to run

npx skills add https://github.com/theLightArchitect/cappy-toolkit --skill deliverables

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: deliverables
Source: https://github.com/theLightArchitect/cappy-toolkit/tree/main/skills/deliverables
Command: npx skills add https://github.com/theLightArchitect/cappy-toolkit --skill deliverables

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Phase 6-7 deliverable generation is automated to compile root cause statements, remediation steps, and investigation narratives from verified claims, producing JIRA drafts and customer responses, ensuring traceability to evidence.

Core Features & Use Cases

End-to-end deliverable generation for investigations, including customer response, JIRA draft, and internal references.
Evidence-backed claims with inline citations and a governance gate to ensure quality before delivery.
Use Case: When a TAC investigation reaches Phase 6-7, generate deliverables and prepare communications and JIRA updates.

Quick Start

Run the deliverables workflow for a completed case to generate customer_response.txt and JIRA_DRAFT.txt, then review and finalize before sending to the customer and creating the JIRA update.

Frequently Asked Questions about deliverables

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I generate investigation deliverables for a completed case?▼

Investigation deliverables are generated by compiling root cause statements, remediation steps, and investigation narratives from verified claims, producing customer_response.txt and JIRA_DRAFT.txt files for review and finalization.

Can I automate customer communication and JIRA ticket drafts from Cortex XSOAR investigations?▼

Yes, you can automate customer communication and JIRA ticket drafts from Cortex XSOAR, XSIAM, or XDR investigations by running the deliverables workflow during Phase 6-7 to compile verified claims into formal communications.

What is the best way to ensure investigation deliverables have evidence-backed claims?▼

Ensuring investigation deliverables have evidence-backed claims requires inline citations and a governance gate that verifies traceability to evidence before delivery, satisfying formal quality requirements.

Does the deliverables workflow require verified claims before generating customer responses?▼

Yes, the deliverables workflow requires verified claims as input to compile root cause statements and remediation steps, passing through a governance gate to ensure quality and evidence traceability before generating final outputs.

When do I need to generate Phase 6-7 deliverables for an investigation case?▼

Phase 6-7 deliverables are needed when a TAC investigation is complete and you must prepare formal customer responses and JIRA updates with compiled root cause statements, remediation steps, and investigation narratives.

What are the limitations of automating investigation deliverable generation?▼

Automated investigation deliverable generation requires completed verified claims and does not finalize communications automatically; outputs must be reviewed and finalized before sending to the customer or creating the JIRA update.