detect-conversation-type
OfficialClassify conversations by intent and route them.
Content & Communication#routing#conversation#classification#intent-detection#servicenow#sentiment-analysis#virtual-agent
AuthorHappy-Technologies-LLC
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Automatically detects and classifies customer conversations into INQUIRY, REQUEST, COMPLAINT, FEEDBACK, and ESCALATION, enabling precise routing to the appropriate workflow and faster issue resolution.
Core Features & Use Cases
- Real-time multi-type classification across channels (chat, email, portal) to identify conversation type
- Sentiment-aware routing that prioritizes negative or escalating interactions
- Automated downstream actions: route to catalogs, create records, and trigger relevant playbooks based on classification
Quick Start
Classify a live conversation by providing the user message to an AI assistant and have it determine the type and route accordingly.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: detect-conversation-type Download link: https://github.com/Happy-Technologies-LLC/happy-servicenow-skills/archive/main.zip#detect-conversation-type Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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