difficult-workplace-conversations

Structure difficult workplace conversations with preparation, delivery, and follow-up phases.

9|2|Updated Jan 29, 2026
One-click install
npx skills add https://github.com/stephanj/claude-code-collections --skill difficult-workplace-conversations-stephanj
Or copy as Structured Prompt for Agent
Please help me install this Agent Skill.
Skill: difficult-workplace-conversations
Source: https://github.com/stephanj/claude-code-collections/tree/main/skills/difficult-workplace-conversations
Command: npx skills add https://github.com/stephanj/claude-code-collections --skill difficult-workplace-conversations-stephanj

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

This skill addresses the anxiety and uncertainty surrounding high-stakes workplace interactions, providing a structured path to resolve conflicts, deliver feedback, and handle sensitive topics without damaging professional relationships.

Core Features & Use Cases

  • Preparation-Delivery-Followup Framework: A comprehensive model to ensure you are ready before, effective during, and consistent after any difficult discussion.
  • SBI Model Integration: Uses the Situation-Behavior-Impact framework to deliver critical feedback objectively, minimizing defensiveness.
  • Use Case: Use this skill when you need to address a recurring performance issue with a direct report, resolve a public disagreement with a peer, or prepare for a sensitive compensation negotiation.

Quick Start

Activate the difficult-workplace-conversations skill to help me prepare for a performance review with a team member who has been missing deadlines.

Frequently Asked Questions about difficult-workplace-conversations

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I prepare for a difficult workplace conversation about a performance issue?

To prepare for a difficult workplace conversation, use a structured preparation-delivery-followup framework that organizes your objectives and facts. This ensures you are ready to address performance issues objectively while maintaining professional relationships.

What is the best way to deliver feedback without causing defensiveness?

The best way to deliver feedback without causing defensiveness is applying the Situation-Behavior-Impact (SBI) model. This evidence-based framework focuses on specific behaviors and their measurable impact rather than subjective judgments.

Can I use a structured framework for sensitive compensation negotiations?

Yes, you can use a structured communication framework for sensitive compensation negotiations. It facilitates systematic emotional regulation and objective discussion to guide you through high-stakes interactions while preserving professional relationships.

How does emotional regulation work during conflict resolution?

Emotional regulation during conflict resolution works by applying systematic techniques before and during the discussion. This process manages anxiety and high-stakes pressure, ensuring professional outcomes when addressing public disagreements or sensitive topics.

When do I need a structured framework for conflict resolution?

You need a structured framework for conflict resolution when facing recurring performance issues, public disagreements with peers, or sensitive negotiations. It provides a necessary preparation, delivery, and follow-up path to prevent damaging professional relationships.