downgrade-analysis
CommunityAnalyze downgrade impact and plan the next move
Legal & Compliance#customer-success#renewals#value chain#contract negotiation#retention strategy#downgrade analysis#ARR impact
Authort0ddc3by
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Downgrade-analysis turns an ambiguous customer request to cut seats, tier, or scope into a structured diagnosis that supports retention negotiation and renewal prep.
Core Features & Use Cases
- Downgrade driver classification: Identifies whether the contraction is driven by budget pressure, reduced scope, feature underutilization, competitive pressure, or dissatisfaction.
- Value chain failure mapping: Determines whether the downgrade stems from a missing link (delivery gap), broken link (adoption gap), or a non-value-chain driver (external factors).
- Negotiation preparation artifacts: Produces internal counter-proposal inputs and a recommended response strategy for CSM/AM negotiation, while redirecting full cancellations to churn RCA.
Quick Start
Run downgrade analysis for Acme Corp when they request a downgrade, and provide the current contract details and the requested contraction so the skill can generate a structured analysis and negotiation strategy.
Dependency Matrix
Required Modules
None requiredComponents
references
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: downgrade-analysis Download link: https://github.com/t0ddc3by/claude-for-customer-success/archive/main.zip#downgrade-analysis Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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