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draft-response

Draft professional customer-facing responses tailored to situation, relationship, and channel.

23.4k|2.8k|Updated Jan 23, 2026
Search Tags:#communication#professional writing#customer service#support#escalation#response drafting
One-click install
npx skills add https://github.com/anthropics/knowledge-work-plugins --skill draft-response
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: draft-response
Source: https://github.com/anthropics/knowledge-work-plugins/tree/main/customer-support/skills/draft-response
Command: npx skills add https://github.com/anthropics/knowledge-work-plugins --skill draft-response

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

This Skill helps you draft professional, tailored responses to customer inquiries, issues, and requests, ensuring consistent and high-quality communication.

Core Features & Use Cases

  • Situation-Specific Drafting: Generates responses for product questions, escalations, billing issues, and more.
  • Tone and Style Adaptation: Adjusts communication based on customer relationship, urgency, and channel.
  • Use Case: A customer is frustrated because their integration has been down for two days. Use /draft-response to generate an empathetic, professional response that acknowledges the issue, provides an update, and outlines next steps.

Quick Start

Use the draft-response skill to draft a response to Acme Corp asking when the new dashboard feature will ship.

Frequently Asked Questions about draft-response

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I draft a professional response to a frustrated customer escalation?▼

To draft a professional escalation response, the skill analyzes customer context, urgency, and relationship stage to generate an empathetic reply that acknowledges the issue, provides updates, and outlines next steps.

Can I adapt the tone of a customer support reply for different communication channels?▼

Yes, you can adapt the tone of a customer support reply. The skill adjusts communication style based on the specific communication channel, customer relationship, and urgency of the situation.

What is the best way to ensure consistent quality in customer service communication?▼

Ensuring consistent quality in customer service communication involves generating tailored responses with built-in quality checks and internal notes. This approach standardizes replies across various situations like billing issues and product questions.

Does drafting a tailored customer reply require gathering background information first?▼

Yes, drafting a tailored customer reply requires gathering background information first. The skill gathers relevant context from various sources to accurately determine the situation type and relationship stage before generating the response.

What types of customer inquiries can I generate situation-specific drafts for?▼

You can generate situation-specific drafts for various customer inquiries including product questions, escalations, and billing issues. The draft adapts its style based on the specific situation and customer relationship.

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