What problem does it solve? Managing orders scattered across Shopee, Lazada, TikTok, and a web store forces teams to juggle multiple dashboards, causing slow fulfillment routing, missed return windows, and poor delivery visibility for customer service. ## Core Features & Use Cases - Cross-Platform Order Consolidation: Fetches and deduplicates orders from Shopee, Lazada, TikTok, and Website into one unified order list with anomaly flagging. - Fulfillment Routing: Assigns each order to the optimal warehouse or store using configurable routing rules (nearest, inventory, cost) with pick lists and packing instructions. - Returns & Refunds: Validates return eligibility against a configurable window, generates return labels, and processes full or partial refunds. - Delivery Tracking: Polls carrier APIs for status updates, alerts on delayed shipments, and provides tracking links to customer service. - Use Case: A retail operations team runs order list --date 2026-08-14 --status pending each morning to see all pending orders across platforms, then routes high-value orders to the central warehouse and processes yesterday's return requests before the 24-hour SLA. ## Quick Start Ask the agent to list all pending orders from Shopee and Lazada for today and route them to the nearest fulfillment location.
