Email Triage

Inbox automation prioritizes messages by classifying emails into five categories—action_required, waiting_on, fyi, newsletter, and promotions—and assigning boolean flags for response and archival status based on detailed heuristics and user preferences.

Classifying promotional emails and newsletters is handled by sorting them into specific promotional or newsletter categories, setting an archivable flag to reduce inbox clutter, and ensuring they are separated from direct questions and action items.

Yes, email triage supports VIP handling by applying special rules for important contacts. This ensures critical messages from VIP senders are never missed or automatically archived, overriding standard archivable flags.

Automated email classification operates based on thread context and detailed heuristics to accurately categorize direct questions, action items, and informational content within ongoing email conversations.

Flagging emails that need a response is achieved by setting a needs_response boolean flag. This status is determined by analyzing email content, action items, and sender priority to highlight direct questions requiring replies.