eol-message

Generate customer-centric End-of-Life messages for product discontinuation.

Updated Feb 16, 2026
One-click install
npx skills add https://github.com/MMXC/openclaw-back --skill eol-message-mmxc
Or copy as Structured Prompt for Agent
Please help me install this Agent Skill.
Skill: eol-message
Source: https://github.com/MMXC/openclaw-back/tree/main/pm-skills/skills/eol-message
Command: npx skills add https://github.com/MMXC/openclaw-back --skill eol-message-mmxc

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) and scripts (resource) components.

What problem does it solve?

This Skill helps create clear, empathetic End-of-Life (EOL) messages that communicate product or feature discontinuation effectively, minimizing customer churn and maintaining trust.

Core Features & Use Cases

  • Structured EOL Communication: Provides a framework for all essential EOL message components, from company context to call to action.
  • Customer-Centric Rationale: Guides users to explain EOL decisions in terms of customer benefits, not just business needs.
  • Use Case: A product manager needs to announce the discontinuation of a legacy software product. They use this Skill to draft a message that clearly explains the transition to a new platform, outlines the benefits of the new platform, acknowledges customer impact, and provides a clear migration path and support.

Quick Start

Use the eol-message skill to draft an end-of-life announcement for a product named 'LegacyApp' that will be replaced by 'NewApp'.

Frequently Asked Questions about eol-message

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I write an end-of-life message for a discontinued product?

A structured EOL communication framework explains the rationale for product discontinuation, addresses customer impact, provides transition support, and positions a replacement solution to maintain trust and reduce churn.

What should be included in a product discontinuation announcement?

An EOL announcement should include company context, customer-centric rationale, acknowledgment of customer impact, a clear migration path, and a call to action guiding users to the replacement solution.

How do I explain a product EOL decision to minimize customer churn?

You can reduce churn during a product EOL by framing the change as progress, explaining the decision in terms of customer benefits rather than just business needs, and outlining a clear transition plan with dedicated support.

How do I announce a legacy software transition to a new platform?

Announce a legacy software transition by using a structured framework to draft a message that explains the discontinuation, highlights the new platform's benefits, acknowledges customer impact, and provides a clear migration path.

When do I need to use a structured EOL message framework?

You need a structured EOL message framework when discontinuing a product or feature, ensuring all essential components from company context to call to action are covered to maintain customer trust during difficult transitions.