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escalate-incident

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Escalate P1/P2 outages with a ready brief

Product & Management#routing#jira#teams#on-call#incident escalation#it ops#sla breach
Authorafoxnyc3
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill removes the delay and confusion of incident escalation by generating a structured, copy-paste escalation brief and contact chain for P1/P2 IT incidents.

Core Features & Use Cases

  • Priority and scope inference: Determines P1 vs P2 from the user-provided description when priority is not explicitly stated.
  • Domain-based routing: Selects the correct escalation contacts and next steps based on the inferred affected domain.
  • Optional Jira context: If Atlassian MCP is connected, searches for related unresolved Jira issues and offers to create an incident ticket when none exist.
  • Safety for legal triggers: Adds a compliance-style legal notification note for data breach and similar events.

Use case example: A user reports “everyone is affected” with symptoms suggesting a service outage; the Skill produces a P1 escalation brief with the domain owner chain and a Teams message you can send immediately.

Quick Start

Run the escalate-incident skill with the incident description and priority, for example: “Escalate a completely down outage for Sales CRM; severity P1.”

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: escalate-incident
Download link: https://github.com/afoxnyc3/chelsea-piers-itops/archive/main.zip#escalate-incident

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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