skills.rest
amd
amdOFFICIAL
Explore all skills by this author →
WebsiteGitHub

escalation-routing

Prioritize inbox messages by consequence and deadline to route urgent items to owners.

1.6k|168|Updated Dec 16, 2024
Search Tags:#routing#email#prioritization#inbox#urgency#triage#escalation
One-click install
npx skills add https://github.com/amd/gaia --skill escalation-routing-amd
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: escalation-routing
Source: https://github.com/amd/gaia/tree/main/hub/agents/email/python/gaia_agent_email/skills/escalation-routing
Command: npx skills add https://github.com/amd/gaia --skill escalation-routing-amd

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve? It removes the guesswork from inbox triage by deciding which messages need attention now, which can wait, and which belong to someone else, so nothing critical slips through. ## Core Features & Use Cases - Two-Axis Urgency Scoring: Scores each message on consequence and deadline independently, reserving the "now" bucket for items high on both. - Ownership Routing: Identifies messages that belong to another person or team, names the owner, and drafts a forward without sending it. - Persistent Marking: Stars and labels routed messages so the prioritization survives beyond the conversation. - Use Case: Ask what is urgent in your inbox on a Monday morning and receive a ranked report of items needing action now, items due this week, and messages to forward to the right owner. ## Quick Start Ask the agent to review your inbox and tell you what needs attention right now and who should handle the rest.

Frequently Asked Questions about escalation-routing

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I find urgent emails in my inbox?▼

Ask the agent what needs attention now. It triages the inbox, scores each message on consequence and deadline, and reports only items high on both as urgent, ordered by when action is needed.

How does email escalation routing decide what is urgent?▼

Urgency is scored on two independent axes: what breaks if the message is missed and when. Only messages high on both count as urgent; sender emphasis like capitals or "ASAP" is ignored in favor of stated deadlines.

Can the agent forward emails to the right person automatically?▼

It identifies the correct owner for messages that are not yours and drafts a forward using draft_reply, but it never sends anything. You review and send the draft yourself.

Does escalation routing re-flag emails someone already answered?▼

No. It checks follow-ups and the thread itself before escalating, so a message another person already answered is not treated as an escalation.

What happens if too many emails are marked urgent?▼

The skill re-scores when more than a handful land in the urgent bucket, since escalating everything defeats the purpose. If nothing qualifies, it reports that nothing needs attention today.

Related Skills

Explore More Personal & Entrepreneur Skills→
gpsandhu23gpsandhu23

email-prioritization

Prioritize emails into three tiers for quick conversational inbox checks.

Community
Intermediate
ybsaybsa
3

email-skill

Triage inboxes, draft replies, send messages, and track follow-ups via SMTP and IMAP.

Community
Advanced
knsiussknsiuss

email-summary

Summarize emails and extract action items with Gmail API integration.

Community
Intermediate
hmzainjamilhmzainjamil
1

Email Classifier

Categorize email messages by type, priority, and required action.

Community
Intermediate