evaluating-new-technology

To evaluate new technology for a build vs buy decision, frame the problem, analyze options, assess trade-offs, plan a pilot, review risks, and generate a structured decision memo. This ensures a thorough, objective assessment before resource commitment.

A technology evaluation pack is a structured framework for assessing new technologies or vendors. It includes problem framing, options analysis, build vs buy trade-offs, pilot planning, risk assessment, and decision memos to ensure objective assessment before commitment.

Yes, you can use this structured approach for vendor selection and IT strategy planning. It supports engineering, product management, and IT strategy by defining success metrics, assessing integration needs, and outlining proof-of-value pilots.

The best way to plan a pilot for a new AI customer support platform is to define clear success metrics, assess integration needs, review security risks, and outline a proof-of-value pilot using a comprehensive evaluation pack.

Risk assessment factors into technology evaluation by identifying security risks, integration constraints, and operational impacts before commitment. It acts as a dedicated review phase within the evaluation pack to mitigate potential downsides.