What problem does it solve? Teams often buy software, add headcount, or automate workflows before understanding what actually constrains reliable throughput. This Skill provides a structured diagnostic method for identifying the binding operational bottleneck and choosing the smallest change that removes it with acceptable risk. ## Core Features & Use Cases - Constraint-first diagnosis: Map demand, owners, handoffs, queues, failure paths, and vendor dependencies to classify the root problem as process, capacity, tooling, policy, vendor, or measurement. - Automation and vendor risk modeling: Evaluate automation payback, exception paths, and rollback plans, plus vendor SLA, switching cost, data portability, and single-source concentration risk. - Decision framework with metrics: Pair lagging outcomes with leading indicators, assign owners and action thresholds, and define rollback and review points. - Use Case: A support team misses SLAs. Use this Skill to map the ticket flow, find that approval delays—not staffing—are the bottleneck, and implement a decision-rights change with a queue-age leading metric. ## Quick Start Use the executive-operations skill to diagnose why our order fulfillment cycle time keeps increasing and recommend the smallest operational change that fixes the constraint.
