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expansion-discovery

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Guide CS growth with expansion signals.

Content & Communication#roi#customer-success#expansion#upsell#cross-sell#nrr#expansion-signals
Authorqa-aman
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Expansion signals exist within accounts, but CS teams often struggle to identify early indicators and run structured conversations that lead to trusted expansions. This Skill provides a repeatable process for surfacing expansion opportunities without jeopardizing customer trust.

Core Features & Use Cases

  • Confirm readiness for expansion by evaluating footprint health and value delivery.
  • Detect expansion signals across usage data, relationship context, and conversation notes.
  • Map signals to expansion types (volume, tier upgrade, cross-sell, new department) and prepare an internal expansion brief.
  • Build ROI-driven justifications before proposing upgrades and align with the economic buyer.

Quick Start

Identify expansion signals for a customer, map them to an expansion type, and draft an internal expansion brief with ROI considerations.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: expansion-discovery
Download link: https://github.com/qa-aman/claude-skills/archive/main.zip#expansion-discovery

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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