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faq-responder

Community

Telegram FAQ replies with smart escalation.

Content & Communication#crm#faq#escalation#knowledge-base#telegram#customer-service#ai-chatbot
AuthorZenobia000
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Telegram DM 客服的 fallback 處理器：比對 FAQ 知識庫自動回覆常見問題，偵測升級觸發條件轉人工，透過 Telegram 通知負責人，並將對話記錄寫入 CRM。 Use when: 客戶透過 Telegram DM 提問，且未被其他 Skill 匹配時進入。

Core Features & Use Cases

  • 載入 FAQ 知識庫並進行語意匹配以自動回覆常見問題
  • 檢測升級觸發條件，必要時轉人工並寫入 CRM
  • 透過 Telegram 通知負責人並記錄對話
  • Use case：當客戶在 Telegram DM 提問且知識庫有對應問答，或符合升級條件時自動回覆或轉人工，並更新 CRM

Quick Start

Tell me a Telegram DM inquiry and I will respond from the FAQ KB or escalate to a human if needed.

Dependency Matrix

Required Modules

None required

Components

scriptsreferences

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: faq-responder
Download link: https://github.com/Zenobia000/openclaw-power-workstation/archive/main.zip#faq-responder

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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