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wagnerra23
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feedback-capture

Capture customer feedback into structured 7-field friction records with persona and charter links.

Updated May 14, 2024
Search Tags:#persona management#customer feedback#friction capture#severity triage#append-only memory#MCP task creation#ERP UX improvements
One-click install
npx skills add https://github.com/wagnerra23/oimpresso.com --skill feedback-capture-wagnerra23
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: feedback-capture
Source: https://github.com/wagnerra23/oimpresso.com/tree/main/.claude/skills/feedback-capture
Command: npx skills add https://github.com/wagnerra23/oimpresso.com --skill feedback-capture-wagnerra23

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

It turns scattered, real customer feedback into structured, auditable friction records that can be triaged, prioritized, and converted into implementation tasks.

Core Features & Use Cases

  • Capture & validate real feedback signals: Activates on explicit customer-originated complaints, requests, suggestions, or literal WhatsApp/call snippets tied to an identifiable persona.
  • Structure 7 canonical fields: Produces a consistent schema (channel, persona, literal quote, JTBD, workaround, severity 0-4, frequency/pattern detection) for downstream analysis and routing.
  • Append-only knowledge building: Writes an immutable feedback file into memory/clientes/<cliente>/feedback/..., updates persona fricoes/citations, updates screen charter friction knowledge, and auto-creates an MCP task when severity is high (≥ 3).

Quick Start

Activate it by sending a real client message like "/feedback Daniela reclamou que a NFe falha ao emitir quando a IE fica vazia".

Frequently Asked Questions about feedback-capture

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I structure raw customer feedback into actionable friction records?▼

To structure raw customer feedback into actionable friction records, you can capture literal WhatsApp or call text and map it into a 7-field schema. This includes channel, persona, literal quote, JTBD, workaround, severity, and frequency.

What is the best way to log ERP UX complaints tied to specific personas?▼

Logging ERP UX complaints tied to specific personas is best handled by writing append-only memory artifacts. This updates both persona friction knowledge and screen charter friction knowledge for auditable tracking.

Can I automatically create MCP tasks from high severity customer feedback?▼

Yes, you can automatically create MCP tasks from high severity customer feedback. When a captured friction record meets a severity threshold of 3 or higher, the system auto-creates an MCP task for implementation.

How do I triage feedback severity from pasted WhatsApp messages?▼

To triage feedback severity from pasted WhatsApp messages, the system analyzes the literal text against a 0-4 severity scale. It validates the complaint, links it to a persona, and checks for frequency patterns.

Does feedback capture require a specific command format to initialize?▼

Feedback capture does not strictly require a specific command format, but you can initialize it using a command like /feedback followed by the client message. It also activates on pasted literal WhatsApp or call text tied to identifiable personas.

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