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feedback-reply

Drafts personalized Outlook email replies to customer feedback CSVs using topic-based templates.

Updated Mar 24, 2026
Search Tags:#product management#csv#response templates#outlook#applescript#customer feedback#email drafts
One-click install
npx skills add https://github.com/buildertrend/product-toolkit --skill feedback-reply-buildertrend
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: feedback-reply
Source: https://github.com/buildertrend/product-toolkit/tree/main/customer-feedback/skills/feedback-reply
Command: npx skills add https://github.com/buildertrend/product-toolkit --skill feedback-reply-buildertrend

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve? Replying individually to dozens of customer feedback submissions is repetitive and time-consuming. This Skill automates the process by mapping each customer's feedback to pre-written topic-based response blocks and creating ready-to-review Outlook draft emails in batches. ## Core Features & Use Cases - Feedback Ingestion & Summarization: Reads CSV or spreadsheet feedback data, filters out demo builders and duplicates, and summarizes top themes, ratings, and bug reports. - Topic-Based Template Mapping: Maps each user's feedback to response blocks for common themes like Mobile App, Markups, Export/Print, and Version History, with support for user-provided or AI-drafted templates. - Outlook Draft Generation: Creates HTML-formatted email drafts in Outlook for Mac via AppleScript, opened in batches of 5 for review, with a saved mapping file for auditing. - Use Case: A product designer collects 80 survey responses about a Plans feature. The Skill summarizes the themes, maps each user to relevant response blocks, flags bug reports separately, and generates personalized Outlook drafts ready to send. ## Quick Start Ask Claude to draft replies to your customer feedback by providing the path to your feedback CSV file.

Frequently Asked Questions about feedback-reply

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I draft bulk email replies to customer feedback?▼

Provide your feedback data as a CSV with name, email, and feedback text columns. The Skill summarizes themes, maps each user to topic-based response templates, and creates personalized Outlook drafts in batches of 5 for your review.

How do I create Outlook email drafts with AppleScript on Mac?▼

Write the HTML email body to a temp file, then use AppleScript to read the file as UTF-8 and create an outgoing message with the content property. This approach preserves paragraph spacing, unlike direct AppleScript string escaping.

What data format does the feedback reply process require?▼

The feedback data must include at minimum user name, email, and feedback text. Optional columns like User ID, Builder, Role, Rating, and Demo Builder are supported, and the Skill adapts to whatever columns are present.

Why is my Outlook draft showing the wrong From email address?▼

Outlook may default to a personal account if multiple accounts are enabled. Open Outlook's Profiles settings, uncheck non-Buildertrend accounts under Accounts, and leave only your work account checked, then recreate the draft.

Can I use my own email response templates for feedback replies?▼

Yes, you can provide a template document with topic-based response blocks, or the Skill can draft suggested responses for each identified theme. Templates are reviewed and confirmed before any drafts are created.

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