followups

To track unanswered messages across Slack, email, and WhatsApp, you record outbound messages with a channel and conversation identifier, allowing the assistant to monitor their pending, overdue, nudged, or resolved lifecycle states. This multi-channel follow-up tracking prevents missed deadlines and lost conversations.

You set up a reminder for a follow-up by specifying an expected_response_hours value when creating the record. The system automatically marks the follow-up as overdue after this window passes and optionally sends reminders based on your configured schedule.

Yes, you can resolve multiple pending follow-ups at once by matching the channel and conversation_id pair, or you can resolve a single follow-up directly by using its specific ID when a response is received.

Message triage via follow-up lifecycle state handling works by categorizing outbound messages into pending, overdue, nudged, and resolved states, tracking the response monitoring cycle across multi-channel assistant workflows to prevent missed deadlines.

Yes, conversation tracking works with multi-channel assistant workflows by applying channel and conversation identifiers to manage Slack, email, or WhatsApp conversations with deadlines and reminders across different platforms simultaneously.

You filter and list overdue follow-ups by channel using the listing feature with filters, which queries pending and overdue items by their lifecycle state, channel, and conversation matching criteria to manage deadlines efficiently.