skills.rest
NCLGISA
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freshservice-api

Manage Freshservice tickets, CMDB assets, and change requests via REST API v2.

Updated Aug 27, 2026
Search Tags:#api#change management#ticketing#freshservice#cmdb#itsm
One-click install
npx skills add https://github.com/NCLGISA/trellis-catalog --skill freshservice-api
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: freshservice-api
Source: https://github.com/NCLGISA/trellis-catalog/tree/main/bridges/freshservice/skills/freshservice-api
Command: npx skills add https://github.com/NCLGISA/trellis-catalog --skill freshservice-api

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes scripts (resource) and references (resource) components.

What problem does it solve?

This Skill streamlines the management of IT service requests and assets within Freshservice by providing direct API access for tickets, CMDB, and change requests.

Core Features & Use Cases

  • Ticket Management: Create, retrieve, and manage support tickets.
  • CMDB Operations: Add, find, and manage Configuration Items (assets) in the Configuration Management Database.
  • Change Request Handling: Create and manage change requests for IT infrastructure modifications.
  • Use Case: Automatically create a new ticket when a server monitoring alert is triggered, or update the CMDB with new hardware details discovered during a network scan.

Quick Start

Use the freshservice-api skill to create a new ticket with the subject "Server Room Temperature Alert".

Frequently Asked Questions about freshservice-api

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate Freshservice ticket creation from server monitoring alerts?▼

You can automate Freshservice ticket creation by using the REST API v2 to programmatically submit new support tickets with specific subjects like "Server Room Temperature Alert" when an alert is triggered.

Can I update the Freshservice CMDB programmatically after a network scan discovers new hardware?▼

Yes, you can update the Freshservice CMDB programmatically by using API calls to add, find, and manage newly discovered Configuration Items or hardware assets directly within the database.

What is the best way to manage IT change requests via the Freshservice API?▼

The best way to manage IT change requests via the Freshservice API is by leveraging its REST API v2 endpoints to create, process, and manage change request workflows for IT infrastructure modifications.

Does Freshservice API v2 support authentication and asset management operations?▼

Yes, Freshservice API v2 supports API authentication, ticket retrieval, and comprehensive asset management operations to directly interact with your IT service desk configuration management database.

What ITSM operations can I perform using Freshservice REST API v2?▼

Using the Freshservice REST API v2, you can perform comprehensive ITSM operations including support ticket management, CMDB configuration item updates, and IT infrastructure change request processing.

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