fulfillment-sop

What problem does it solve?

This Skill provides a clear, auditable operational procedure to ensure paid orders move from release through packaging, shipment, tracking, exception resolution, and final support handoff without ambiguity or conflicting records.

Core Features & Use Cases

• Establishes a single owner, explicit current state, and next action for every order to remove ambiguity.
• Standardizes production handoffs, packaging checks, carrier selection, tracking updates, and exception classification for MCAE and other fulfillment partners.
• Includes exception handling paths (delays, address issues, damage, lost parcels, wrong item) and a consistent support handoff format to preserve the decision trail.
• Use case: operations staff perform daily queue reviews and escalate orders at risk of missing promised ship dates using this SOP.

Quick Start

Write a fulfillment SOP for a paid Figurio order covering pre-release checks, production handoff to MCAE, packaging standards, carrier selection and tracking, exception paths, and support handoff requirements.