fullstory-healthcare

You can maintain HIPAA compliance with Fullstory by enabling Private by Default mode and applying fs-exclude rules to block PHI. This captures navigation and performance signals across patient portals and telehealth without exposing health data.

Private by Default mode protects PHI by excluding all text unless navigation or generic UI elements are explicitly allowed. It prevents protected health information from being captured in patient portals, telehealth flows, and EHR integrations during session replay.

Yes, you can capture UX insights from appointment scheduling by selectively unmasking only navigation elements on non-PHI screens. The framework uses fs-exclude defaults to capture funnel friction and errors while ensuring patient health data remains hidden.

Yes, this configuration works with EHR integrations by applying privacy controls that exclude PHI across these systems. It enables you to monitor navigation patterns and performance signals within EHR interfaces without violating regulatory requirements.

You validate your deployment by starting with a mock patient portal page to test capture rules. This confirms that only generic UI interactions are recorded and that fs-exclude rules properly prevent PHI from appearing in session data.

The limitation of privacy-by-default configurations is that text is excluded unless explicitly allowed, meaning you must manually unmask navigation elements. It restricts visibility into user input, limiting analysis to structural interactions rather than content within telehealth and portal flows.