gestao-de-incidentes

What problem does it solve?

It provides a structured incident management process so teams can detect, contain, investigate, resolve, and conduct post-mortems for production failures with minimal user impact.

Core Features & Use Cases

• Severity-based response: Classify incidents by user impact (SEV1–SEV4) to align urgency and timelines.
• Clear roles & first-15-mins execution: Define an Incident Commander, coordinate investigation vs. coordination, and establish immediate communication and timeline logging.
• Blameless post-mortem with action items: Run SEV1/SEV2 reviews within a defined window and convert findings into tracked, owned follow-ups to prevent recurrence.

Quick Start

Have your team open a dedicated incident channel, confirm the incident severity (SEV1–SEV4), assign an Incident Commander, perform immediate triage (rollback check plus health/log/metrics validation), and start collecting a timeline for a blameless post-mortem after resolution.