Get Notes by Topic

You can search customer notes by keyword using semantic matching to locate relevant conversations. The skill extracts pertinent excerpts, customer names, and call dates from matching files, ordering results by relevance and recency.

Retrieving historical customer feedback is done by searching the notes directory for specific topics or competitor features. The skill returns contextual excerpts from past discussions, providing the necessary background for your meetings.

Yes, you can find specific topics scattered across multiple notes by specifying a keyword. The skill scans all files in the customer notes directory and extracts the most pertinent snippets related to your search query.

Semantic matching works by evaluating the contextual meaning of your keyword or topic against the text in customer notes. It then extracts relevant excerpts, customer names, and call dates from matching files, ordering them by relevance and recency.

Searching notes for a specific keyword returns relevant excerpts, customer names, and call dates from matching files. This contextual information is ordered first by relevance and then by recency to highlight the most applicable feedback.

Yes, this keyword search requires customer notes to be stored within the `/context/customer-notes/` directory. The skill scans this specific location to perform semantic matching and retrieve relevant excerpts.