What problem does it solve? Call coaching feedback tends to inflate into long lists of vague impressions that reps never act on, and scores are often given without quoting the actual transcript. This Skill scores one call transcript against a stated rubric and returns exactly three ranked fixes, each tied to a quoted transcript line. ## Core Features & Use Cases - Evidence-based scoring: Every rubric dimension gets a score, one sentence of reasoning, and a quoted transcript line; dimensions without evidence are marked unmeasured rather than scored low. - Mechanical measures: Counts talk ratio, longest monologue, questions asked, and whether a dated next step was stated, directly from the transcript. - Three-fix cap with diffing: Ships exactly three ranked fixes with replacement sentences, and diffs against the rep's prior scored call to check whether earlier fixes landed. - Use Case: A sales manager exports a call transcript each week, asks for a score against the team rubric, and receives a dated coaching note with quoted evidence and three concrete fixes to review with the rep. ## Quick Start Score this call transcript against our discovery-depth, objection-handling, and next-step rubric and give me the three fixes with quoted lines.
