What problem does it solve?
Help product and support teams find and prioritize users who are frustrated, at risk of churning, or driving value by analyzing real conversation data and surfacing segment health and notable individuals.
Core Features & Use Cases
- Segment health summaries: Identify which segments are healthiest and which show the most friction or negative sentiment.
- Individual user insights: Lookup a user by email, name, or ID to see sentiment, engagement history, segment memberships, and notable conversation excerpts.
- Segment creation & cohort analysis: Translate natural language segment descriptions into filter rules, create segments, compare cohorts, and surface users that need triage.
- Use Case: Find enterprise users with repeated frustration signals, create a segment for them, and prioritize outreach or product fixes.
Quick Start
Ask the skill: Give me an overview of my user segments, highlighting the healthiest segments and any users who need attention.