What problem does it solve?
Enterprise customers frequently stall or churn after signing: Week 4 ghosting happens when no internal project owner exists, and the Week 12 adoption cliff kills deals when teams treat go-live as the finish line. This Skill provides a structured framework to prevent both failure patterns.
Core Features & Use Cases
- Pre-Kickoff Validation: Checklists for sales-to-CS handoff, project owner identification, timeline realism, and internal readiness before the first customer call.
- Four-Phase Onboarding Flow: Kickoff, Discovery & Planning, Implementation, and Go-Live & Sustained Adoption with agendas, deliverables, and parallel workstream guidance.
- Adoption Cliff Prevention: Week-by-week value demonstration plan (value reports, user success stories, use case expansion) plus decision trees for diagnosing at-risk onboardings.
- Use Case: A customer success manager notices a new enterprise account stopped responding in Week 4. Use this Skill to diagnose the missing project owner, escalate to the executive sponsor, and restart onboarding with a validated internal champion.
Quick Start
Use the gtm-enterprise-onboarding skill to build an onboarding plan for a new enterprise customer with a 60-day implementation timeline.
