HaloPSA Tickets

Create, update, search, and log actions on HaloPSA tickets via API.

39|17|Updated Feb 4, 2026

Search Tags:#automation #tickets #incident management #helpdesk #service desk #halopsa

Ready to run

npx skills add https://github.com/wyre-technology/msp-claude-plugins --skill halopsa-tickets

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: HaloPSA Tickets
Source: https://github.com/wyre-technology/msp-claude-plugins/tree/main/msp-claude-plugins/halopsa/halopsa/skills/tickets
Command: npx skills add https://github.com/wyre-technology/msp-claude-plugins --skill halopsa-tickets

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

This Skill streamlines the management of service desk tickets within HaloPSA, enabling efficient creation, updating, searching, and overall operational control.

Core Features & Use Cases

Ticket Creation & Updates: Create new tickets with detailed information or modify existing ones, including status, priority, and assignments.
Search & Retrieval: Find specific tickets using various criteria like client, status, or keywords.
Action Logging: Add notes, log time, and track communication related to tickets.
Use Case: A user needs to create a new 'Incident' ticket for a client experiencing email issues, assign it to the 'Level 1 Support' team, and set the priority to 'High'.

Quick Start

Use the HaloPSA tickets skill to create a new ticket for client ID 123 with the summary "User cannot access shared drive" and set the priority to High.

Frequently Asked Questions about HaloPSA Tickets

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I automate HaloPSA ticket creation for incident management?▼

To automate HaloPSA ticket creation, use this Skill to interact with the API for generating new incident tickets, setting specific fields like client ID, summary, and priority levels for efficient service desk operations.

How can I search and update existing service desk tickets in HaloPSA?▼

You can search and update existing service desk tickets in HaloPSA by using this Skill's retrieval functionalities to find tickets by client or status, then applying modifications to priority, assignments, and status transitions.

Does this Skill support SLA tracking and attachment handling for helpdesk tickets?▼

Yes, this Skill supports SLA tracking and attachment handling for helpdesk tickets, enabling you to monitor service level agreements and manage file attachments directly through HaloPSA API interactions.

What is the best way to log actions and time tracking on HaloPSA tickets?▼

The best way to log actions and time tracking on HaloPSA tickets is using this Skill's action logging functionality to add notes, record time spent, and track all communication related to the service delivery operations.

Can I manage ticket status transitions and priority adjustments for HaloPSA incidents?▼

Yes, you can manage ticket status transitions and priority adjustments for HaloPSA incidents through this Skill's ticket field management capabilities, allowing dynamic updates to priority levels and ticket statuses via API interactions.