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hard-news

Generates a communication strategy for delivering difficult technical news to clients.

17|1|Updated Mar 13, 2026
Search Tags:#communication#coaching#professional-development#soft-skills#client-relations
One-click install
npx skills add https://github.com/thoughtbot/rails-consultant --skill hard-news-thoughtbot
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: hard-news
Source: https://github.com/thoughtbot/rails-consultant/tree/main/skills/hard-news
Command: npx skills add https://github.com/thoughtbot/rails-consultant --skill hard-news-thoughtbot

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill helps professionals navigate high-stakes, difficult technical conversations with clients by providing a structured, non-rehearsed preparation framework that reduces anxiety and improves clarity.

Core Features & Use Cases

  • Conversational Prep: Guides the user through a series of questions to clarify the situation, the client's temperament, and the desired outcome.
  • Drafting Support: Analyzes the user's initial, unpolished opening statement to provide honest feedback on communication instincts.
  • Strategic Planning: Generates a concise, actionable plan including the core message, explanation, path forward, and handling of likely reactions.

Quick Start

Use the hard-news skill to prepare for a conversation about a missed project deadline.

Frequently Asked Questions about hard-news

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I prepare for difficult client conversations about missed project deadlines?▼

To prepare for difficult client conversations, you need a structured framework that clarifies the situation, identifies the client's temperament, and defines the desired outcome to ensure clear, honest, non-defensive communication.

What is the best way to communicate bad technical news to a client without being defensive?▼

The best way to communicate bad technical news is using a structured conversational framework that focuses on the core message, transparent explanation, and a clear path forward while anticipating likely client reactions.

Can I get feedback on my opening statement before delivering difficult project news?▼

Yes, you can submit your initial unpolished opening statement during an interactive session to receive honest feedback on your communication instincts and refine your professional response strategy.

How does a structured framework improve professional communication in client relations?▼

A structured communication framework improves client relations by reducing anxiety through non-rehearsed preparation, generating a concise actionable plan that handles both the technical explanation and likely client reactions.

What should be included in a response plan for delivering difficult project management updates?▼

A response plan for difficult project management updates should include the core message, a clear explanation, a defined path forward, and specific strategies for handling the client's likely reactions.

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