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hr-service-delivery

Automate HR case creation and onboarding lifecycles in ServiceNow.

77|23|Updated Jul 16, 2025
Search Tags:#automation#onboarding#lifecycle#workflows#hr#servicenow#gliderecord
One-click install
npx skills add https://github.com/serac-labs/serac --skill hr-service-delivery-serac-labs
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: hr-service-delivery
Source: https://github.com/serac-labs/serac/tree/main/packages/opencode/src/bundled-skills/hr-service-delivery
Command: npx skills add https://github.com/serac-labs/serac --skill hr-service-delivery-serac-labs

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This skill accelerates and standardizes HR Service Delivery automation in ServiceNow by providing ready-to-use patterns for HR cases, onboarding and offboarding lifecycles, and service configurations.

Core Features & Use Cases

  • HR Case creation from catalog requests using ES5 patterns (GlideRecord) to populate sn_hr_core_case and link to services.
  • Lifecycle Events generation for onboarding and offboarding, including automatic activity creation and due date calculations.
  • HR Service configuration, document generation workflows, and Employee Center integration for case visibility.
  • MCP tool integration examples for querying, artifact discovery, and script execution to validate configurations.

Quick Start

Create an HR Case from a catalog item and automatically generate the related lifecycle events.

Frequently Asked Questions about hr-service-delivery

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate HR case creation from a ServiceNow catalog request?▼

HR case creation from a catalog request is automated using ES5-based GlideRecord patterns. The script populates sn_hr_core_case records and links them directly to the configured HR services within ServiceNow.

How do I generate onboarding and offboarding lifecycle events in ServiceNow?▼

Onboarding and offboarding lifecycle events are generated automatically by creating lifecycle records, triggering related activity creation, and calculating due dates based on the HR service configuration in ServiceNow.

Does this approach use ES5 or modern JavaScript for ServiceNow GlideRecord queries?▼

The approach uses ES5-based scripting patterns for GlideRecord. It leverages Snow HR tools to query, create, and link records, ensuring compatibility with ServiceNow's HR service delivery environment.

Can I integrate Employee Center for HR case visibility?▼

Yes, Employee Center integration is supported for HR case visibility. The workflow includes HR service configuration, document generation, and MCP tool integration examples for querying and validating configurations.

What's the best way to validate ServiceNow HR service configurations?▼

The best way to validate configurations is using the provided MCP tool integration examples. These tools enable querying, artifact discovery, and script execution to confirm HR service delivery setups are correct.

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