Hudu Articles Management

Hudu knowledge base articles are created by submitting HTML content through RESTful API endpoints, where you define the article scope as company-specific or global and manage its draft state to control visibility.

You can organize Hudu documentation into hierarchical folders using provided API patterns for folder operations, allowing structured management of runbooks and procedures for better accessibility.

Global articles in Hudu are accessible across the entire environment, whereas company-specific articles are scoped to a single client, defined during creation or updating to target the correct audience.

Hudu article management supports draft states, allowing you to create or update articles and save them privately as drafts before publishing standard policies or setup procedures to the knowledge base.

You search for existing runbooks in the Hudu knowledge base by utilizing RESTful API endpoints to query articles, returning matching documentation based on your specified query parameters.

The best way to update Hudu articles is by sending a request to the specific article's RESTful API endpoint, modifying HTML content, adjusting folder organization, or changing company scope to apply the updates.