incidentio-integration

Run the list_incidents.py script with the --status active flag to retrieve all active incidents. You can also filter by severity ID or limit results with --max-results, and add --json for machine-readable output.

Use the calculate_mttr.py script with an optional --days parameter (default 30) and --severity-id filter. It computes average, median, P95, fastest, and slowest resolution times from closed incidents in the period.

Run get_alert_analytics.py with --since and --until ISO date parameters. It reports fire counts, acknowledgment rates, and off-hours rates per route, flagging routes with more than 10 fires and under 50% acknowledgment as noisy.

No, credentials are injected automatically by a proxy layer in production, so INCIDENTIO_API_KEY will not be visible. For direct testing mode, the client falls back to Bearer auth with INCIDENTIO_API_KEY against api.incident.io.

Pagination stops when the API returns no further cursor in pagination_meta or when no incidents remain. The scripts page through results in batches of 100 until the limit or end of data is reached.