insurance-agent-renewal-assist

Generate compliant renewal reminders and retention scripts for insurance policies.

580|66|Updated Apr 21, 2025

Search Tags:#customer retention #insurance renewal #agent follow-up #debt collection script #grace period guidance #customer churn prevention

Ready to run

npx skills add https://github.com/aliyun/qwen-dianjin --skill insurance-agent-renewal-assist

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: insurance-agent-renewal-assist
Source: https://github.com/aliyun/qwen-dianjin/tree/main/DianJin-SKILLS/insurance-agent/renewal-assist
Command: npx skills add https://github.com/aliyun/qwen-dianjin --skill insurance-agent-renewal-assist

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes scripts (resource) components.

What problem does it solve?

保险代理人在保单续期前后容易因沟通不及时、欠费跟进不完善或退保挽留话术不当而导致保单失效和客户流失。该技能通过标准化的节点管理与话术模板，帮助代理人用合规方式提升续期率并降低因欠费带来的保障中断。

Core Features & Use Cases

续期节点管理：覆盖续期前45/30/7/1-2天提醒，以及欠费第1/7/20天的跟进策略，便于形成可执行的联系节奏（微信/电话/面访）。
状态化话术输出：根据客户状态（正常续期、欠费催缴、宽限期将到、考虑退保）生成对应沟通话术，减少临场发挥带来的偏差。
续期后加保议题引入（提示但不推荐）：在保障可能不足时提醒代理人引入加保话题，并将具体缺口分析/配置交由 insurance-agent-gap-advisor 处理。
合规与隐私约束：强调不强制续期、退保损失如实告知、宽限期需核实且不泄露敏感客户信息。

Quick Start

使用该技能生成一份“客户续期前30天提醒+当前为欠费15天的催缴跟进方案”，并输出对应的建议话术与跟进计划（必要时提示补齐缺失保单信息）。

Frequently Asked Questions about insurance-agent-renewal-assist

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

What is the best way to prevent insurance policy lapses during the renewal period?▼

Insurance renewal follow-ups use scheduled contacts at 45, 30, 7, and 1-2 days before expiration to prevent lapses. Generating compliant reminder scripts for these nodes ensures timely customer engagement and avoids coverage interruptions.

How do I create a debt collection script for overdue insurance premiums?▼

Creating a debt collection script for overdue insurance premiums involves generating state-specific follow-up guidance for days 1, 7, and 20 past due. This yields compliant communication templates that emphasize honest disclosure of policy lapse risks.

Can I warn customers about their upcoming grace period expiration without violating privacy rules?▼

Warning customers about grace period expiration requires verifying policy status without disclosing sensitive personal data. The system generates grace-period warning scripts that enforce privacy constraints and ensure non-coercive renewal communication.

How do I handle customer objections when they want to cancel their insurance policy?▼

Handling customer cancellation objections requires generating targeted churn-prevention retention scripts. These scripts provide compliant talking points that honestly explain surrender losses and address the customer's specific reasons for considering cancellation.

Does the insurance renewal reminder system integrate with customer management platforms?▼

The insurance renewal reminder system can integrate with customer-system MCP tools for policy lookup and renewal reminders. This integration requires inputs like product name, policy number, renewal date, and premium amount to function properly.

When should I introduce additional coverage discussions during a renewal follow-up?▼

Introducing additional coverage discussions during renewal follow-ups should only happen when potential protection gaps are identified. The system prompts this topic but defers actual gap analysis and configuration to specialized advisor tools.