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integration-freshdesk

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Connect Freshdesk to Hermes via SSH

Software Engineering#rollback#mcp#api integration#ssh#support tickets#hermes#freshdesk
Authorpaarths-collab
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill wires Freshdesk into a self-hosted Hermes agent so support teams can manage tickets without manual copying, repetitive setup, or brittle one-off integrations.

Core Features & Use Cases

  • SSH-first deployment: Configures the integration on a remote VPS where Hermes is running, keeping secrets and gateway changes on the host.
  • MCP or REST fallback: Uses Freshdesk’s first-party MCP path when available, and falls back to the v2 REST API when the EAP route is unavailable.
  • Safe operational workflow: Includes idempotency checks, dry-run preview, log verification, smoke testing, and rollback guidance.
  • Use case: An AI coding agent can connect Freshdesk so it can triage, read, create, and update tickets, contacts, and companies on behalf of the user.

Quick Start

Ask the agent to connect Freshdesk for your Hermes VPS by providing the VPS address, SSH user, Freshdesk domain, and API key, then let it run the setup, verification, and gateway reload steps.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: integration-freshdesk
Download link: https://github.com/paarths-collab/hstack/archive/main.zip#integration-freshdesk

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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