interview-script

To write unbiased customer interview questions, use The Mom Test principles to focus on past behavior rather than opinions. This skill generates structured scripts with probing techniques that minimize bias and prevent pitching your idea during discovery research.

The best way to structure a customer discovery interview is using a phase-based flow. This includes an opening, warm-up, core exploration, probing techniques, and wrap-up, ensuring a logical progression that surfaces genuine user needs and real pain points.

To capture Jobs to Be Done and user pain points during research, use a structured note-taking template. This skill includes a built-in template to record current solutions, key findings, and outcomes directly alongside the interview script.

Yes, you can generate a Mom Test script for early product exploration and hypothesis validation. The skill provides guidance for context, persona, and goals, applying structured discovery research across various product work and feature discovery scenarios.

You should use The Mom Test for user research when you need to validate hypotheses and surface real user needs without leading the respondent. It is specifically designed to avoid bias and stop you from pitching your solution during customer interviews.