investigate

To troubleshoot XSOAR or XSIAM cases efficiently, apply a structured eight-phase investigation workflow that automates evidence analysis, hypothesis validation, and deliverable generation with human-in-the-loop checkpoints.

Investigating XDR issues from log bundles involves a structured eight-phase process: pre-flight, triage, evidence analysis, hypothesis generation, validation, solution design, and deliverables, utilizing automatic pattern database searches and evidence correlation.

Yes, you can use automated case analysis for HAR files in Palo Alto Networks environments. The investigation workflow applies to HAR files, log bundles, or symptom descriptions to provide pattern matching and hypothesis validation.

Yes, the XSOAR investigation workflow includes human-in-the-loop checkpoints after each phase gate. This ensures engineers maintain control over the triage, evidence analysis, and validation processes throughout the investigation.

The best way to validate hypotheses during an XSIAM case investigation is using a structured workflow that automatically searches pattern databases, performs JIRA and case lookups, and correlates evidence to confirm or reject hypotheses.

You should use a structured investigation workflow for XDR troubleshooting when TAC engineers spend excessive time manually gathering logs, searching documentation, and iterating investigations, leading to delays and inconsistent resolutions.