itsm-kb-generation
OfficialTurn resolved ITSM cases into reusable knowledge.
AuthorHappy-Technologies-LLC
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Generate knowledge articles from resolved IT service management incidents and problems by extracting symptoms, diagnostic steps, and resolution procedures into a standardized knowledge format that can be shared with the service desk and end users.
Core Features & Use Cases
- Identify KB-worthy incidents and problems from ITSM records and assess their suitability for knowledge content.
- Extract and structure content into a Symptoms/Cause/Resolution/Workaround format, linked to source incidents or problems.
- Check for duplicates and publish drafts to the knowledge base, with a clear source trace and taxonomy.
- Support bulk generation and workflow for review, approval, and publishing to maintain KB coverage.
Quick Start
Provide a resolved incident or problem reference and request a knowledge article draft.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: itsm-kb-generation Download link: https://github.com/Happy-Technologies-LLC/happy-servicenow-skills/archive/main.zip#itsm-kb-generation Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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