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journey-map

Plan and visualize user and customer journeys with structured phases, touchpoints, and success metrics.

20|4|Updated Oct 4, 2025
Search Tags:#process#ux#map#product-management#user-journey#journey#customer-journey
One-click install
npx skills add https://github.com/coalesce-labs/catalyst --skill journey-map-coalesce-labs
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: journey-map
Source: https://github.com/coalesce-labs/catalyst/tree/main/plugins/pm/skills/journey-map
Command: npx skills add https://github.com/coalesce-labs/catalyst --skill journey-map-coalesce-labs

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Journey mapping is essential for aligning product, design, and business teams around user experiences and lifecycle stages, preventing miscommunication and misaligned priorities.

Core Features & Use Cases

  • Two-mode mapping: User-focused and Customer-focused journey maps to cover product UX and business lifecycle.
  • Cross-functional alignment: Helps plan onboarding, GTM, expansion, and retention with common language.
  • Output flexibility: Produces structured phase details, touchpoints, emotions, pains, opportunities, and success metrics for workshops and strategy sessions.

Quick Start

Describe the journey you want mapped and I will generate a complete two-mode journey map.

Frequently Asked Questions about journey-map

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
What is user journey mapping and how does it align product, design, and GTM teams?▼

User journey mapping is the process of visualizing structured phases, touchpoints, user emotions, and pain points to create a common language for cross-functional teams. It prevents miscommunication and misaligned priorities across product, design, and GTM workflows.

How do I map customer journeys for onboarding, expansion, and retention?▼

You can map customer journeys by generating end-to-end visualizations that cover structured lifecycle stages, cross-functional handoffs, touchpoints, and success metrics. This structured approach directly supports planning onboarding, GTM, expansion, and retention strategies.

Can I include user thoughts, emotions, and opportunities in a journey map?▼

Yes, journey maps can include structured details for user thoughts, emotions, pains, opportunities, and success metrics. This comprehensive output captures the complete user experience and highlights actionable areas for product improvement.

What is the best way to visualize cross-functional handoffs in a customer journey?▼

The best way to visualize cross-functional handoffs is to map end-to-end customer journeys with structured phases and touchpoints. This provides a common language across product, sales, and marketing, ensuring smooth transitions between teams.

Does journey mapping support both product UX and business lifecycle contexts?▼

Yes, journey mapping supports two distinct modes: user-focused journey maps for product UX and customer-focused journey maps for business lifecycles. This dual approach covers both detailed product design and broader marketing or sales contexts.

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