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Journey Mapping

Map user journeys with entry points, states, emotions, and decision points.

1|1|Updated Feb 21, 2026
Search Tags:#UX design#user journey#product strategy#customer experience#user flow#workflow mapping
One-click install
npx skills add https://github.com/dtsong/claude-code-windows-setup --skill journey-mapping-dtsong
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: Journey Mapping
Source: https://github.com/dtsong/claude-code-windows-setup/tree/main/skills/council/advocate/journey-mapping
Command: npx skills add https://github.com/dtsong/claude-code-windows-setup --skill journey-mapping-dtsong

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

This Skill helps map out complete user journeys, identifying key entry points, user states, emotional responses, and decision points to ensure features align with user needs.

Core Features & Use Cases

  • User Journey Mapping: Visually chart the steps a user takes from discovery to completion.
  • Friction Point Identification: Pinpoint areas of confusion, hesitation, or abandonment in the user flow.
  • Delight Moment Design: Discover opportunities to exceed user expectations and create positive experiences.
  • Use Case: A product team can use this Skill to map the onboarding experience for new users, ensuring a smooth and intuitive first-time interaction.

Quick Start

Map the user journey for the new feature described in the attached document 'new-feature-spec.md'.

Frequently Asked Questions about Journey Mapping

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I map a user journey to identify friction points in my product?▼

To map a user journey, you chart the steps a user takes from discovery to completion by detailing entry points, user states, and decision points. This visual workflow mapping identifies friction points and areas of abandonment in the user flow.

What is needed to define happy paths and error scenarios during user flow mapping?▼

Defining happy paths and error scenarios requires detailed input on user personas and feature descriptions. This foundational product strategy data ensures the mapped user states and emotional responses align with actual user needs.

Can I use this to map the onboarding experience for new feature development?▼

Yes, user journey mapping is applicable to product design workflows for feature development and optimization. You can map the onboarding experience for new users to ensure a smooth, intuitive first-time interaction and design delight moments.

How does customer experience mapping help discover opportunities to exceed user expectations?▼

Customer experience mapping identifies emotional responses and decision points throughout the user flow. By analyzing these user states, you discover opportunities for delight moment design that exceed user expectations and create positive product experiences.

What is the best way to visualize alternate paths in a user journey workflow?▼

The best way to visualize alternate paths is by mapping complete user journeys that explicitly define happy paths, alternate routes, and error scenarios based on specific user personas. This ensures comprehensive coverage of all potential user states.

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